Contact support

Publishing gate — reviewer note

The first-response target below is [TBV] (CX-17): the founder sets the value in the support-readiness pack, and this page publishes only once it is set. Everything else on this page is publish-ready.

How to reach a human

Email support@bartimaeus.app. It is read by a person — there is no ticket-bot maze.

What to include

The more of these you can give, the faster the reply is useful:

• the email address on your account,
• what you were doing, and the name of the conversation or routine,
• roughly when it happened, with your timezone,
• what you expected, and what you saw instead.

Never send your AI key — no one at Bartimaeus will ever ask for it.

What to expect

• First response target: [TBV] — a target is being set alongside the support-readiness work, and will be published here once fixed. Until then, no number is promised, and no reply time is claimed anywhere on this site.
• Checks that also help: Troubleshooting and the FAQ — many problems are solved there in under a minute.

Other routes

• Privacy and data rights (access, deletion, export): privacy@bartimaeus.app. See Delete your data.
• Security reports: if you think you have found a security problem, email support@bartimaeus.app with what you found, which area it affects, and the steps to reproduce it. The Security page on the main site explains the posture.